Frequently Asked Questions
What makes Rejoiner different from other email platforms on the market?
Rejoiner isn't just software. We offer a dedicated team of professionals to assist you with every step of your email marketing, ensuring optimized execution.
What factors influence pricing: contacts, emails, features?
Are there any hidden fees?
Pricing for our plans is primarily determined by both the number of contacts and the volume of emails you plan to send each month. For instance:
- The Growth plan starts at $1,295 per month and includes up to 100,000 contacts and allows for sending up to 1,000,000 emails per month.
- The Enterprise plan is tailored for businesses with larger contact lists of 100,000+ and those sending more than 1,000,000 emails per month. For exact pricing on the Enterprise plan, especially for high-volume needs, we recommend getting in touch with us for volume discounts.
All the core platform features, including Email Capture Overlays, Broadcasts, Automated Journeys, Lifecycle Triggers, Segments, and Revenue Reporting, are included in both plans.
There are no hidden fees. However, if you're interested in our optional professional services, such as the Strategy Partner and Creative Partner packages, those are priced separately based on the level of service and customization you require.
What kind of support is available with my plan? Is there any training or onboarding included?
Every plan we offer comes with comprehensive support to ensure you get the most out of our platform. This includes email, chat, and phone support, ensuring you can connect with us through your preferred method.
We're also dedicated to setting you up for success from the get-go. All our plans come with a FREE QuickStart™ package. This encompasses a 90-Day Onboarding Support designed to guide you through the initial setup, integration, subscriber migration, and a staged warm-up to guarantee strong deliverability.
In addition, the Rejoiner services team will craft a custom newsletter template tailored to your business’s brand, an email capture overlay optimized for new subscriber acquisition, and two automated customer journeys. Examples of these journeys are abandoned cart reminders, abandoned browse emails, or welcoming new subscribers.
Our overarching goal is to equip you with every tool and insight you need to immediately boost your email revenue.
Is there a minimum contract period? What is the cancellation policy?
No, there isn't a minimum contract period for our products or services. We believe in the value we offer, and we don't tie you down with long-term contracts. However, if you choose to commit to an annual plan, we do offer a 15% discount for that commitment.
As for the cancellation policy, we simply ask for a 30-day notice if you decide to cancel your subscription. This ensures a smooth transition and gives us a chance to assist with any data migration or other needs you might have.
