We have enormous respect for Klaviyo and you should give them your full consideration. They have built a robust, self-service platform that thousands of ecommerce brands use to power their email marketing efforts.
If you’re here to learn about the ways in which Rejoiner is different from Klaviyo, you’re in the right place.
Both Rejoiner and Klaviyo provide robust software for leveraging owned customer data to power ecommerce email marketing programs. We’ll get into specific feature comparisons further down the page.
Rejoiner has a fundamentally different standard for customer service and offers optional managed services for brands that need to execute quickly & efficiently.
Klaviyo relies on community support and third-party agencies that brands can hire to handle strategy & execution.
Rejoiner’s managed services are designed specifically for Founders and resource-constrained marketing teams who want to work with a team of award-winning, in-house strategists, copywriters, email designers, and developers.
Imagine our services team as an extension of your own, accountable for all aspects of growing your email channel.
In 2021, we were awarded “Best Support” in the Email Marketing category by G2 Crowd and are currently the #1 ranked Email Marketing Services firm on Clutch.
Rejoiner’s customer service is designed for flexibility and speed. First responses are provided on all support tickets in under 4 hours and we offer phone-based strategy guidance to all customers regardless of their size or spend.
With Klaviyo, you may find yourself waiting for support responses, negotiating with chatbots before you can reach a real person, sitting in line to get support, or that your account doesn’t qualify to speak with their team because you don’t spend enough.
You can focus on operating your business, while Rejoiner takes accountability for all of the heavy lifting required to grow your email channel. Klaviyo shares no accountability for your success on their platform.
You still have to pay the bill every month, even if you don’t make $1 or send any email.
We’ve powered the email channel for hundreds of ecommerce businesses over the last 9 years, resulting in a wealth of proprietary insights. We’ve sent hundreds of millions of emails and have tested every permutation of email strategy you can think of.
These insights, when applied to your brand’s email channel, will generate more revenue, faster, than doing it yourself.
If you work with Klaviyo, you’ll need to outsource to an agency or task full-time members (it takes multiple) of your staff to manage the channel.
By consolidating technology & services spend with one vendor like Rejoiner, your marketing dollars will be invested more efficiently.